FAQ – Rent Surf
Rental & Booking
How do I reserve a surfboard at Rent Surf?
You can book your surfboard directly online on our website, in a simple and secure way.
Two payment options are available when booking:
- full payment for your surfboard rental,
- or the payment of a 25% deposit to confirm your reservation.
The remaining balance will be payable on the day you collect your surfing equipment.
How far in advance should I book?
We recommend booking at least 7 days in advance during peak season to guarantee availability.
What types of boards do you offer?
We primarily offer Christenson, Channel Islands and Lost surfboards tinted resin surfboards, suitable for different skill levels. Available models are displayed during the booking process.
Can it be rented for several weeks?
Yes, long-term rentals are possible and often more advantageous. Contact us for a personalized quote.
⏰ Schedules & Logistics
What are the check-in hours?
Equipment collection is only possible between 4:00 PM and 7:00 PM .
For any specific request, please feel free to contact us.
What are the check-out times?
The equipment must be returned before 10:00 AM on the last day of rental.
For any specific request, please feel free to contact us.
What happens if there is a delay?
Any delay will automatically result in the billing of an additional day , deducted if necessary from the security deposit.
Can I pick up the board earlier?
Early withdrawal may be possible subject to availability and at an additional cost. Please contact us in advance.
💳 Payment & Deposit
What payment methods do you accept?
Credit card via Stripe (secure payment).
Do you require a deposit?
Yes, a bank authorization is required when withdrawing to cover damages, losses, thefts or delays.
When is the deposit debited?
Only in the event of a problem being observed (delay, breakage, loss, etc.), with justification.
❌ Cancellation & Modification
May I cancel my reservation ?
| Deadline | Refund |
|---|---|
| +30 days before | integral |
| -30 days | none |
| No presentation | none |
Does the weather permit a refund?
No. Weather conditions are not a reason for cancellation or refund.
🛠 Equipment & Responsibility
What to do in case of breakage?
Notify us immediately. Repairs or replacements may be charged depending on the condition of the equipment.
What happens in case of theft or loss?
The equipment must be reimbursed at its replacement value.
Is the equipment insured?
No. We recommend that the client have personal insurance.
⚠️ Security
Is surfing a risky activity?
Yes. The client acknowledges practicing at their own risk and being physically fit.
🌍 International Clients
Do you accept American and international clients?
Yes, we welcome customers from all over the world.
Which law applies in case of a dispute?
French law is applicable, with jurisdiction in France.
🔐 Payment & banking security
Can I dispute a payment after the rental?
No. Any abusive bank chargeback is prohibited except in cases of proven fraud and may result in fees and legal action.
📩 Contact
How can I contact you?
📧 Email: aloha@rentsurf.com